Refund policy
Returns
Every SKYblue piece is made to order, and you can still return it within 14 days of delivery. Items must be unworn, unwashed and in their original condition.
To start a return, email us at info@skybluepickleball.com with your order number. We'll reply with instructions and the return address. Items sent back without a request first can't be accepted.
Return shipping
Return shipping is paid by the customer. Please use a trackable shipping service, since we can't credit items that don't reach us.
Refunds
Once we receive and check your return, we'll let you know whether it's approved. Approved returns are refunded as store credit for the item price, which you can use on anything in our store. Original shipping costs are not refunded. In some cases, we may offer a refund to your original payment method instead, at our discretion.
Not sure about the feel of a fabric? Each product page has a Fabric & Care section with the details for that piece.
Exchanges
Because every piece is made to order, we can't exchange directly. Return the item you have for store credit and use it to order the size or print you'd like.
Damaged, defective or wrong item
If your order arrives damaged, defective or not what you ordered, email us within 14 days of delivery with your order number and a photo. We'll send a replacement or refund your original payment method at no cost. You don't need to send the item back.
Personalized products
Personalized products are made specifically for you or your team, so they can't be returned or exchanged. This includes:
- Pieces with your own design, logo, name or number
- Team, club and bulk orders
- Orders placed through our custom order portal
If a personalized product arrives damaged, defective or different from the approved design, we'll make it right as described above.
Also not returnable: gift cards.
Questions? Email us anytime at info@skybluepickleball.com.